Service Information

Pre-Order Support

We offer access to a wide range of in-stock fabrics as well as custom development options.

Basic product information, fabric specifications, and application guidance are available prior to order placement.

For project-based inquiries, sampling requests, or customization feasibility, our team provides support before order confirmation.

Order Support

We support both in-stock orders and made-to-order projects, including order confirmation and production coordination where applicable.

Order details such as quantities, customization requirements, and timelines are handled through direct communication with our team to ensure alignment.

After-Sales Support

After shipment, we provide basic support related to order status and product information.

Follow-up inquiries regarding usage, application, or repeat orders are handled through direct coordination to address specific project needs.

👉 For detailed service arrangements or customization requirements, please contact our team for confirmation.

Shipping Information

Shipping Overview

Regen-tech Fashion ships fabric orders worldwide from our warehouses and production facilities. Shipping arrangements are based on fabric availability, order quantity, and destination.

In-Stock Orders

• In-stock fabrics are typically dispatched within 2–5 business days after order confirmation.
  
• Orders are shipped via standard courier or freight services, depending on shipment size and destination.
  
• Tracking details will be provided once the order is dispatched.
  

Made-to-Order & Bulk Orders

• Made-to-order fabrics and bulk production orders require additional production lead time.
  
• Estimated production and shipping timelines will be confirmed after order details are finalized.
  
• Shipping methods are arranged based on order volume and delivery requirements.
  

Customer-Specified Shipping Options

• Orders can also be shipped using customer-designated carriers or shipping methods, subject to prior coordination.
  
• Please provide shipping instructions and carrier details at the time of order confirmation.
  

Shipping Support

Shipping timelines and methods may vary depending on project needs.

For bulk orders, urgent requests, or specific delivery requirements, we recommend contacting our team for coordination.

👉 Please contact us for shipping confirmation before placing large or time-sensitive orders.