6277 Starry Sky Cotton Scuba Blend Fabric 310gsm

1. Storage Recommendations​

• Store in a cool, dry warehouse away from direct sunlight to prevent discoloration.​
• Keep fabrics rolled on cardboard tubes (avoid folding for long periods) to minimize creases.​
• Ensure packaging is breathable (use cotton covers or ventilated plastic bags) to prevent moisture buildup and mildew.​

2. Handling Tips​

• Use clean, dry hands or gloves when handling to avoid oil/stain transfer.​
• For bulk cutting, ensure work surfaces are free of sharp objects to prevent snags.​
• Avoid excessive stretching during unrolling—Tencel’s natural elasticity may weaken with overpulling.​

3. Washing Instructions​

• Industrial Washing: Use mild, non-bleaching detergents (pH 6-8). Wash at 30°C (86°F) maximum with a gentle cycle.​
• Avoid: Chlorine bleach, fabric softeners (may reduce absorbency), and high-temperature washes (can cause shrinkage).​
• Batch Separation: Wash similar colors together to prevent dye transfer, especially for dark or vibrant shades.​

4. Drying Guidelines​

• Tumble dry on low heat (≤60°C/140°F) or air-dry flat on racks for bulk fabrics.​
• Remove promptly from dryers to avoid over-drying, which may lead to brittleness.​
• For large rolls, hang vertically in a well-ventilated area—do not stack wet fabrics.​

5. Ironing & Finishing​

• Iron at low to medium heat (110-150°C/230-302°F) with steam if needed.​
• Use a pressing cloth for dark colors to prevent shine marks.​
• For industrial finishing, avoid excessive pressure to maintain the fabric’s soft handfeel.​

6. Post-Production Notes​

• Tencel fabrics may shrink 3-5% after the first wash—advise clients to account for this in pattern cutting.​
• For end-use products (e.g., apparel, home textiles), recommend following care labels based on this guide to ensure longevity.

1. Inquiry Support​

• Channels: Direct access to live chat (available 9:00-18:00, Mon-Fri, 10-minute response), dedicated hotline (24/7 voice navigation, answered within 3 rings during working hours), and exclusive email (reply within 24 hours).​
• Scope: Order tracking, logistics updates, fabric usage queries, quality issue reports, etc. One-click connection to a dedicated specialist.​

2. Quality Issue Resolution​

• Reporting: If quality issues (e.g., color discrepancy, damage, or specification mismatch) are found after receipt, submit photos/videos via the above channels within 7 working days.​
• Processing:​
• Quality verification completed within 24 hours. A solution (free replacement, refund, or partial compensation) will be provided within 48 hours upon confirmation.​
• Replacements shipped within 5 working days; refunds processed within 3 working days after receiving returned fabrics.​

3. Logistics & Order Anomalies​

• Delays, damage, or loss: Customer service will investigate within 2 hours of notification and resolve (re-shipment, claim, or refund) within 3 working days.​
• Order info errors: Modifications allowed via customer service before shipment. For post-shipment issues, notify us before 签收 to negotiate a solution.​

4. Custom Fabric Notes​

• Customized fabrics (produced to client specifications) are non-returnable for non-quality reasons. For manufacturing defects, solutions (reproduction, partial refund, etc.) will be negotiated within 48 hours.​

5. Service Commitment​

• All issues are handled by a dedicated specialist until resolution.​
• After-sales requests must be initiated within 15 days of receipt. Late requests require separate consultation.